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Privacy Policy

Plan International UK (“we”, “our”, or “us”) are committed to protecting and respecting your privacy.

This policy (together with our Terms and conditions and any other documents referred to on our site) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Bill Cunningham, Plan International UK of Finsgate, 5-7 Cranwood Street London EC1V 9LH

1. Information we may collect from you

We may collect and process the following data about you:  

  • Information that you provide by filling in forms or accessing an application on our site http://www.plan-uk.org/ (the “Site”). This includes information provided at the time of registering to use our Site, subscribing to our products and services, posting material, informing us of your preferred means of communication, providing feedback or requesting further services, such as putting you on a specific mailing list, asking to sponsor a child or giving a donation. We may also ask you for information when you report a problem with our Site.
  • Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
  • General, aggregated, and demographic data (such as aggregated anonymous information about website usage) may be collected by us.
  • If you contact us, we may keep a record of that correspondence, including name, gender, email address, postal address, telephone or mobile number.
  • Information which you provide to us by completing surveys or polls, and which we use for research purposes.  You do not have to respond to these surveys.
  • Details of the type of transactions you carry out through our Site by way of donation or otherwise and of the fulfilment of your orders;
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  • If you support us, for example by making a donation, volunteering, registering to fundraise or signing up for an event, we may collect your name, contact details, date of birth, and motivation to participate.

2. IP addresses and cookies

We may collect information using cookies about your general internet usage by using a cookie file which is stored on the hard drive of your computer. To learn more about the types of cookies we use and how to disable them, please see our Cookie Policy

3. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our contractors. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 If you use a debit or credit card to donate to us or sponsor a child, we pass your credit card details securely to our payment processing partner in order that they can process the payment. We do not store the credit or debit card data. We pass the payment processing information to our processing partner in accordance with the Payment Card Industry Security Standard available at: https://www.pcisecuritystandards.org/document_library?document=pci_dss.

All information you provide to us is stored on our secure servers for no longer than is necessary in compliance with relevant data protection legislation. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.

4. Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To administer your donation or support your fundraising.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about cases of incomplete transactions or changes to our service.
  • To understand how we can improve our services, products or information.

5. E-mail Marketing, Newsletters and SMS

Subject to the restrictions set out below, we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by SMS or email:

  • If you are an existing user, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous transaction with you.
  • If you are a new user, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means (e-mail or SMS) only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form or page on which we collect your data.  You can also opt-out of receiving future marketing communications from us at any time by using our Change Your Details form.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

6. Disclosure of your information

We may disclose your personal information to third parties to use the data for their own purposes:

  • Only if you have given prior informed consent to such disclosure.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (including responding to requests from law enforcement authorities outside the EEA), or in order to enforce or apply our Terms and Conditions and other agreements; or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction, and may require us to transfer your personal data outside of the EEA.

7. Access to information and correction

The Data Protection Act 1998 gives you the right to access information held about you within 40 days of making a subject access request. A subject access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

If you find any of your information inaccurate or inconsistent, you may ask us to correct or remove the information by emailing us at supporterquestions@plan-uk.org. This will help to ensure the website is up to date.

8. Changes to our privacy policy

Any material changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: supporterquestions@plan-uk.org.

Last updated: 26th August 2016