Plan Connect FAQs for existing sponsors

You can download Plan Connect using your smartphone, iPad or tablet. The app is designed to work on iPhone iOS 10.3 or newer and Android 5.0 or newer. If you have an older phone, please contact us on [email protected] 

The pilot will run from April to Autumn 2018. If anything changes, we’ll let you know via the app.

The pilot ends in Autumn 2018. At the end of the pilot you will no longer be able to send messages using the app, but you’ll still be able to continue your sponsorship and send letters to your sponsored child.

Once you’ve signed up to sponsor a child and downloaded Plan Connect, you’ll be able to exchange text, image and video messages with your sponsored child. You'll also get updates about our work in Codó and the impact your support is having.

If you take a photo of yourselves or take a picture of a drawing using the app, we’ll print it off and give it to your sponsored child. 

We will always treat your information with honesty, care, and transparency. We won’t share your data with anyone else for marketing purposes and you can change how we contact you at any time. Please see our updated privacy notice.

If you have any further questions about the Plan Connect app, please feel free to contact our Supporter Engagement team on 0300 777 9779 (Mon-Fri 9-5pm) or email [email protected]