You are here:

Covid-19-faq-information-for-sponsors

What is Coronavirus / COVID-19?

COVID-19 is an illness that can affect your lungs and airways. It is caused by a coronavirus – a large group of viruses that can cause illnesses as minor as a cold to more severe diseases. COVID-19 was previously unknown before the outbreak began in December 2019 (World Health Organisation).

Is my sponsored child at risk?

Unfortunately, we do know that some of the communities we work with in the most at-risk areas have had confirmed cases. We will continue to monitor the situation closely with our teams in each country and provide further assistance as required.

If we receive news that a sponsored child has been affected, where possible we will share any information we can with their sponsor.

CAN I SEND LETTERS TO MY SPONSORED CHILD?

Yes, you can. Our online postbox is open or you can pop your letter to us in the post (Plan International, Finsgate, 5-7 Cranwood Street, London, EC1V 9LH).

Letters to and from sponsored children were paused in mid-2020 to give our colleagues time to support children and communities responding to the virus. This also helped us minimise the risks to children, families, staff and volunteers that arise when people move around and between communities.

Now, many countries feel it is safe to begin delivering and collecting letters again. It will take time to catch up with those we’ve been holding onto during lockdown, so please do bear with us. We are working hard to get letters out to children safely and their replies to you!

Experience tells us that the situation can change quickly, with restrictions and guidance changing depending on the local circumstances. We do expect there to be some delays with letters going to and from children.

Will I receive an update on my sponsored child?

We know that the annual update, including new photos of the sponsored child, is often a highlight for sponsors. With the coronavirus pandemic affecting all of us around the world, you’ll be especially keen to have news from your sponsored child this year.

In order to minimise the risks to children, their communities and Plan International staff, in mid-2020 we paused the collection of updates. This gave our colleagues space to react to the challenges brought by the pandemic.

Where possible, updates are now being produced again, and will begin to come through as each country is able to safely collect them. We anticipate there will be delays this year, with so many to catch up on, so please do bear with us as you may not receive your annual update until 2022.

During this time, we'll continue to keep you updated about the impact your sponsorship is having around the world.

Can I visit my sponsored child?

As a precautionary measure we have cancelled or postponed all non-essential travel, which includes visits from sponsors to meet their sponsored child. This will help us minimise the risks to sponsored children, their communities, sponsors, and our staff. We have reached out to all sponsors that were planning to visit their sponsored child to let them know.

We are reviewing the situation regularly and hope to get sponsor visits up and running again as soon as it is safe to do so. If you are thinking of visiting your sponsored child you can request a pack to find out more.

Where can I get official medical advice on COVID-19?

For medical advice and the latest information on the pandemic, please visit your local health website:NHS England or NHS Inform (Scotland).

How can I support Plan International’s response to Coronavirus?

We’ve launched our Coronavirus: Children’s Emergency Appeal to help us reach even more children and their communities around the world who will be affected by this crisis. In these incredibly challenging times, any gift you’re able to give will be hugely appreciated.

You can also find out the latest updates on our response by following us on Facebook, Twitter and Instagram.

Get in touch with our supporter care team

We are here to help