Email and online fraud
Plan International UK is a global children’s charity striving for a fairer world. One where every girl can reach her full potential and choose her own future.
As part of our commitment to prevent fraud, we’ve provided the below guidance for our supporters. It aims to highlight the risks of fraud that supporters may run into. Some individuals may use deceit and deception for personal gain, or to divert supporter funds from their intended purpose. But by following the guidance below, you can reduce the risk of email and online fraud.
Plan International UK regularly reviews the risk of fraud. These reviews are informed by new anti-fraud legislation, such as the Economic Crime and Corporate Transparency Act 2023. The legislation aims to improve transparency and tackle economic crime. It provides a framework that charities, such as ourselves, can utilise to strengthen our fraud prevention efforts. Our Privacy Notice is available on our website.
How to prevent donation fraud
Donation fraud is when someone falsely claims to be raising money for us. This can occur by email, telephone fundraising, fake adverts or websites, or even on the street.
Before donating to Plan International UK, make sure you are dealing with someone who is connected to the organisation.
Fraudulent websites
Plan International UK communications should direct you to web pages with plan-uk.org as part of the web address.
Any websites, adverts or emails claiming to be from Plan International UK that direct you to pages other than these asking for money are likely to be fraudulent.
We also receive donations from fundraising activities via websites such as JustGiving. If you are asked to donate via one of these sites, please check that the link has been sent to you by someone you know and trust.
Fraudulent emails
If you receive an email that you think may be fraudulent, do not click any links or open any attachments. If you’ve already clicked on a link, do not give out any personal information or bank details.
Do not reply or try to contact the sender of the email – instead, report the email as a scam to your email provider.
What to do if you suspect fraud
Contact your bank immediately if you think you may have shared your card details on a website that is not genuine.
You should seek support from:
- Your bank
- Plan International UK Supporter Engagement Team
- Report Fraud website, run by the National Fraud and Cyber Crime Reporting Centre
How to contact us
If you have a concern, please contact our Supporter Engagement Team.
- Phone: 0300 777 9779. Please note that our phone lines operate from 10:00am to 4:00pm, Monday to Friday.
- Email: [email protected]
- Contact us form
Last updated: January 2026